Privacy Policy

1. Introduction

ModelToMake ("we," "our," or "us") is a 3D model manufacturing platform that connects creators, designers, and customers. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly to us, including:

• Account Information: Name, email address, username, password, and profile details
• Payment Information: Credit card numbers, billing address, and transaction history
• Shipping Information: Delivery address, phone number, and recipient details
• Creator Information: Portfolio, social media links, and earnings data
• Communications: Messages, support requests, and feedback

2.2 3D Model Data

When you upload 3D models to our platform, we collect and store:

• Model files (STL, GLB, OBJ, GLTF formats)
• Technical specifications (dimensions, volume, surface area)
• Metadata (file name, upload date, modification history)
• Preview images and thumbnails

2.3 Automatically Collected Information

We automatically collect certain information when you use our platform:

• Device information (browser type, operating system, device identifiers)
• Usage data (pages visited, features used, time spent on platform)
• Location data (country, city based on IP address)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders for 3D printed products
• Provide customer support and respond to inquiries
• Facilitate payments and manage transactions
• Enable creators to upload, manage, and sell 3D models
• Calculate shipping costs and delivery estimates
• Improve our platform and develop new features
• Send promotional communications (with your consent)
• Detect and prevent fraud and abuse
• Comply with legal obligations

4. Information Sharing and Disclosure

4.1 Service Providers

We share information with third-party service providers who assist us in operating our platform:

• Payment Processors: Stripe, PayPal for processing payments
• Manufacturing Partners: 3D printing facilities for order fulfillment
• Shipping Partners: DHL, FedEx, UPS for delivery services
• Cloud Storage: AWS, Google Cloud for file storage
• Analytics: Google Analytics for usage analysis

4.2 Legal Requirements

We may disclose information if required by law or in response to valid requests by public authorities.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Intellectual Property

For Creators: You retain ownership of the intellectual property rights in your 3D models. By uploading models to our platform, you grant ModelToMake a non-exclusive, worldwide license to display, distribute, and manufacture products based on your models.

For Buyers: When you purchase a 3D printed product, you acquire the physical item but not the intellectual property rights in the underlying 3D model, unless explicitly stated otherwise.

6. Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for data in transit
• Encrypted storage for sensitive information
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Secure payment processing (PCI DSS compliant)

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

3D Model Files: Stored for the duration of your account plus 90 days after deletion. Manufacturing files may be retained longer for quality assurance and warranty purposes.

8. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Portability: Request transfer of your data
• Objection: Object to processing of your data
• Withdrawal of Consent: Withdraw consent at any time

To exercise these rights, contact us at privacy@modeltomake.com

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses (SCCs)
• EU-US Data Privacy Framework (where applicable)
• Adequacy decisions by regulatory authorities

10. Children's Privacy

Our platform is not intended for children under 13 years of age (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us: