Returns & Refunds
Our policy for returns, exchanges, and refunds.
Important Notice
Since each item is custom-printed on demand, we cannot accept returns for change of mind. Returns are only accepted for defects or errors on our part.
Return Policy
We stand behind the quality of our prints. If your order arrives damaged or defective, please contact us within 7 days of delivery for a replacement or refund.
How to Return
1
Contact Us
Email support@modeltomake.com with your order number and photos of the issue.
2
Wait for Approval
Our team will review your case within 48 hours.
3
Ship It Back
Once approved, you'll receive a return label. Pack the item securely.
4
Get Refunded
After we receive and inspect the return, your refund will be processed within 5-10 business days.
Non-Returnable Items
- • Custom or personalized orders
- • Items with visible signs of use or damage caused by the customer
- • Digital files or AI generation credits
Questions?
Contact our support team at support@modeltomake.com or visit our contact page.